Company Documents Show Meta’s Flagship Metaverse Falling Short

Nearly a year after Mark Zuckerberg rebranded Facebook as Meta Platforms in a bet-the-company move on the metaverse, internal documents show the transition grappling with glitchy technology, uninterested users and a lack of clarity about what it will take to succeed.

While Mr. Zuckerberg has said the transition to a more immersive online experience will take years, the company’s flagship metaverse offering for consumers, Horizon Worlds, is falling short of internal performance expectations.