If your TP-Link gadget is working fine for you, don't really worry about it. Help is but a click or call away. This line of communication is how you get technical assistance. You may choose to chat live, send an e-mail, or call and discuss your situation with a TP-Link customer support engineer. From there you can go through solutions regarding your product or just make a direct call. When the product team determines your solution will be; be it Wi-Fi setup, firmware update, or configuration, you will be with me until the very end to work through the solution that will smooth out my network.